terms and condition

Welcome to Maison Ray. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General

Maison Ray is a jewelry brand by The Concept Store UAE, based in the United Arab Emirates. We offer handcrafted jewelry pieces designed with attention to detail and quality materials. All products listed on our website are subject to availability. We reserve the right to update product descriptions, pricing, and availability at any time without prior notice.

2. Orders

By placing an order, you confirm that all information provided is accurate and complete. Maison Ray reserves the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product information or pricing, or suspected fraudulent activity.

3. Pricing

All prices are listed in AED (United Arab Emirates Dirham) and include applicable taxes where required. Shipping fees, if applicable, will be calculated and added at checkout.

4. Shipping

We currently ship across the United Arab Emirates. Delivery times and shipping charges may vary depending on the location. Please refer to our Shipping Policy for more information on delivery timelines and costs.

5. Returns & Refunds

Returns are accepted only for damaged or defective items, which must be reported within 15 days of delivery. Items must be returned in their original condition and packaging. Please refer to our Return & Refund Policy for complete details.

6. Intellectual Property

All content on this website, including logos, images, text, product designs, graphics, and branding, is the property of Maison Ray and The Concept Store UAE and may not be copied, reproduced, distributed, or used without prior written permission.

7. Limitation of Liability

Maison Ray shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Privacy

Any personal information you provide is kept confidential and used only to process orders or respond to customer inquiries. Please refer to our Privacy Policy for full details.

9. Changes to Terms

Maison Ray reserves the right to update or modify these terms at any time. Continued use of the website after changes are made constitutes acceptance of the updated terms.